FAQ

What's included in the price?

All materials and labor for a normal installation in the dirt. This includes all concrete work, leveling and complete system assembly. Installations can be made through asphault, concrete or pavers bricks at an additional cost. Please call for specific details.

Why not use the Big Box Stores for Installation?

The Big Box Stores are excellent at what they do. They provide a wide assortment of products at very competitive prices. What they don't do is provide their own installation services Instead, they contract out installation to one of the National Service Companies that will service their area. Universal Service Center Specializes in Hoop Installations. We are local to the area and do so with highly trained and experienced installation professionals. Why go anywhere else?

Can my old system be removed?

YES we can remove and haul away your old system and concrete. Please email a photo and/or contact us for a quote. With an anchor bolt system, we can disassemble, transport and reinstall your hoop at your new home.

How long does the installation take?

This can vary due to weather and workload. Two visits are required. On the first trip the hole is dug and the concrete footing is poured. Allow 3-5 days for the concrete to cure and we will return to complete the assembly and leveling of your system.

What about my sprinkler system or dog fence?

It is the home owner's responsibility to advise our installers of these possible obstructions. We will repair your dog fence at no additional charge should there be any damage during installation. MOST sprinkler systems can also be repaired at no additional cost if damaged during the installation process. Universal Service Center is the only company in the Chicago Area to provide this important service to its customers.

Which hoop is right for me?

Because we do not sell any product, we can provide an unbiased opinion on which basketball hoop is right for your installation. Please call and one of our specialists will be happy to answer your questions about the many systems available.

Will your installers provide advise on where to locate my system?

In a word, YES. Our experienced installation professionals will assist you in finding the optimum location on your property. The final decision and responsibility for that choice is yours. Please feel free to contact us to discuss your installation concerns and answer your questions.

Who is responsible for locating utility lines?

If you reside in Illinois, we will contact J.U.L.I.E. and have your utility lines marked prior to installation. In Wisconsin it is the homeowner's responsibility to contact The Diggers Hotline @ 800-242-8511 and provide us with a dig number before we can schedule your job.

What is your installation warranty?

All in-ground installations carry a 5 year installation warranty. Portable units carry a 1 year warranty. This does not cover physical damage, abuse, manufacturing defects or an Act of God. Every system is installed below the frost line for years of trouble free service.

How Can You Pay for your Installation?

We are so confident with our installation teams that we do not require any contract, deposit or progress payments. We do ask upon completion of your project that payment be made in full. We accept Cash, Personal Check, Visa, MasterCard and Discover for your convenience.

Do you install in my area?

We cover the entire Chicago and surrounding suburban area. We also cover Southeast Wisconsin, Northwest Indiana, Rockford and DeKalb. Additional area coverage may be available. Feel free to contact us for a quote.